Legal
Terms of Service
Last updated: June 27, 2026
1. The service
knok is a coordination platform that lets independent venues take orders and dispatch their own (or partnered) drivers. knok does not prepare food and is not the seller of the meal — the venue is.
2. Accounts
You must be 18+ to create an account. You are responsible for the activity under your account and for keeping your sign-in details secure. We can suspend accounts that abuse the service, attempt fraud, or repeatedly violate these terms.
3. Orders & payment
- Prices, availability and delivery times are set by the venue.
- Cash on delivery is supported. You agree to pay the driver the exact total shown.
- To prevent abuse, customers may have at most 3 open cash orders at a time.
- Refunds for missing or incorrect items are issued by the venue and visible on the order page.
4. Venue obligations
Venues are responsible for food quality, allergen accuracy, hygiene compliance, invoicing and tax. knok provides the software; the venue remains the merchant of record.
5. Driver obligations
Drivers must complete ID verification before going online, hold any required licenses, and follow local traffic laws. Driver ratings below the platform threshold may pause the account pending review.
6. Acceptable use
You agree not to: place fake orders, harass venues/drivers/customers, scrape the platform, attempt to bypass security, or use the service for anything illegal.
7. Fees
knok is a subscription service with a flat monthly fee that is communicated to the venue at signup. knok does not take any commission or percentage cut on orders — you keep 100% of every order. There is no free tier promise; the current price is confirmed before you start. You can cancel any time; fees are non-refundable for the current billing period. See the pricing page for the current plan. Prices can change with 30 days' notice.
8. Liability
To the maximum extent permitted by law, knok's total liability for any claim related to the service is limited to the fees you paid us in the 3 months preceding the claim. We are not liable for the food itself, allergen reactions caused by inaccurate venue data, or driver conduct outside the platform.
9. Termination
You can close your account anytime from your account page. We can terminate accounts for repeated breaches or fraud. Some records (orders, invoices) are kept for the legally required retention period — see our Privacy Policy.
10. Changes
We may update these terms; we'll notify you of material changes in-app. Continued use after the update means you accept the new version.
11. Contact
Questions? Write to hello@knok.store.